This page sets out the rules that apply when you use the Mobileouf website, request a quote, or engage us for an AGV deployment project. Read these terms carefully before placing an order or signing a service agreement.
Mobileouf supplies heavy-duty mobile transport robots, related control software, and on-site integration support for warehouse operators in Malaysia. Our scope covers the supply of AGV units, navigation system configuration, fleet management software setup, and operator training. Any additional work, such as custom racking modifications or facility rewiring, is quoted separately and falls outside this agreement unless stated in writing.
You agree to provide accurate floor plans, load specifications, and traffic data before we prepare a deployment proposal. You are responsible for preparing the installation area, including clear pathways, adequate power supply, and any structural changes needed for safe AGV operation. We also expect a designated contact person who can make decisions during the commissioning phase.
Delivery dates are estimates based on the information you provide at the time of ordering. We will confirm a schedule after the site survey and final system design are complete. Delays caused by site unreadiness, missing documentation, or third-party contractors are not our responsibility and may shift the agreed timeline.
Our liability is limited to the value of the equipment and services supplied under the specific order. We are not liable for indirect losses, including lost production time, damage to goods caused by improper use, or costs arising from changes you make to the system after handover. Nothing in these terms limits liability that cannot be excluded under applicable Malaysian law.
New AGV units carry a warranty covering manufacturing defects for a period stated in your order confirmation. The warranty does not cover damage from misuse, unauthorized modifications, or failure to follow the operating manual. Optional maintenance plans are available and cover scheduled inspections, software updates, and replacement of wear parts.
Either party may terminate a service agreement with written notice if the other party breaches a material obligation and does not remedy it within 30 days. We may update these terms from time to time; the version published on this page applies to new orders. For questions about these terms, contact us at info@mobileouf.com or call +60 13 318 3583.