Need help planning your AGV rollout?

Tell us about your warehouse layout, pallet weights, and traffic patterns. Our engineers will map out the right mobile robot setup and flag any floor or charging constraints before you commit.

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Scope and Terms of AGV Support

Before you file a ticket or schedule a site visit, read through the conditions below. They define what our support team covers, what falls outside the standard agreement, and how we handle hardware, software, and on-site work for heavy-duty mobile transport robots.

Frequently Asked Questions

Straight answers about AGV deployment, floor requirements, and what happens after your robots arrive on site.

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How long does it take to deploy an AGV fleet in a working warehouse?

Typical deployment runs from four to eight weeks depending on floor size and how many robots you are adding. The first week is spent mapping the facility and marking charging zones. After that, we run the system alongside your existing forklift traffic for a few days before switching to full autonomous operation.

What floor conditions do your heavy-duty AGVs require?

Our units handle standard concrete warehouse floors with a flatness tolerance of about 5 mm over 3 meters. Cracks, expansion joints, and slight slopes are fine as long as they are below 3 degrees. If your floor has deep grooves or heavy oil staining, we will do a site survey first and recommend a simple resurfacing before installation.

Can your robots carry pallets that weigh more than one ton?

Yes. The standard Mobileouf transport unit handles loads up to 1,500 kg, and the heavy-duty variant goes up to 3,000 kg. Both models use a low-profile fork or roller deck, so they can pick up standard ISO pallets directly from the floor without extra lifting equipment.

Do I need to change my warehouse layout before installing AGVs?

Usually not. The robots are designed to work with existing racking and aisle widths of at least 2.4 meters. We only ask for a clear path around charging stations and a safe drop-off zone near the dispatch area. Most clients keep their current layout and just add painted guide lines or reflective markers.

What happens if an AGV breaks down in the middle of a shift?

Each robot reports its status to the fleet management software in real time. If one unit stops, the system reroutes other robots around it and sends an alert to your floor supervisor. Our support team can access the unit remotely to diagnose the issue, and most repairs are completed within one working day.

How do your robots handle mixed traffic with human workers?

Every unit is fitted with LiDAR sensors and ultrasonic bumpers that stop the robot within 30 cm of an obstacle. The fleet software also limits speed in high-traffic zones and gives priority to pedestrian walkways. We train your staff on safe interaction during the first week of deployment.